Shipping policy

Shipping Policy

Thank you for shopping with Wellness Lyra.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, high-volume periods, or due to supplier availability.

Shipping Destinations

We currently ship to the United States, Canada, and selected international destinations available at checkout.

Shipping Rates

United States and Canada:
Standard Shipping: FREE

International destinations:
Standard International Shipping: $14.95

Shipping Times

Estimated delivery times may vary depending on the destination, carrier, customs processing, and fulfillment partner.

Estimated delivery times:
United States and Canada: 5–8 business days
International destinations: typically 5–15 business days

Please note that delivery timeframes are estimates and are not guaranteed.

Customs, Duties, and Import Taxes

For international orders, customers are responsible for any customs duties, VAT, import taxes, or additional fees charged by their country. Wellness Lyra is not responsible for delays caused by customs or import processing.

Order Tracking

When your order ships, you may receive a tracking number by email if tracking is available for your order.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Wellness Lyra is not responsible for lost or delayed orders caused by incorrect or incomplete shipping information.

Lost, Delayed, or Missing Packages

If your order is significantly delayed or appears to be lost, please contact us at josemaroa2018@gmail.com. We will do our best to help investigate the issue with the fulfillment partner or shipping carrier.

Contact

For shipping questions, contact Wellness Lyra at josemaroa2018@gmail.com.